Refund policy

Refund policy

Last updated: 26 October 2026

All Stencil Pro products are digital and delivered instantly, so all sales are final once your download or credits have been delivered. We can't offer refunds if you simply change your mind.

When we will help

• If a file is faulty, won't open, or isn't what the product page described, we'll fix or replace it, and if we can't, we'll refund you.
• If you were charged twice or charged by mistake, we'll refund the extra payment.

How to ask, and how long it takes

1. Email info@stencil-pro.com within 30 days of your purchase, with your order number and a short description of the problem.
2. We reply within 2 working days.
3. Approved refunds go back to your original payment method. Banks usually take 5–10 working days to show them.

Subscriptions

You can cancel your Stencil Pro plan any time before your next billing date and you won't be charged again. See our Cancellation policy for details.

This policy doesn't affect your statutory rights.

Stencil Pro is a trading name of Pro Downloads Ltd, Unit 146248, PO Box 7169, Poole BH15 9EL, United Kingdom.